Complete Shipping Guide

Your Complete Shipping Guide

Master the art of shipping with MoveIntra. From packaging best practices to rate optimization — everything you need to ship smarter.

Step 1

Getting Started with MoveIntra

Begin your shipping journey in just 4 simple steps. No complex setup, no hidden requirements.

1

Sign Up

Create your free MoveIntra account in under 2 minutes. No credit card required. Just your email and phone number.

2

Add Pickup Address

Enter your warehouse or pickup location details. You can add multiple addresses for different locations.

3

Create Shipment

Enter delivery details — recipient info, package dimensions, and weight. Our system auto-recommends the best courier.

4

Ship & Track

Choose a courier, schedule pickup, and track your shipment in real-time from pickup to doorstep delivery.

Step 2

How Shipping Works

Understanding the shipment lifecycle helps you plan better and deliver faster. Here's what happens from order to delivery.

Average Transit Time
Metro to Metro: 1-3 days
Coverage
29,000+ serviceable pincodes
Order Created

You create a shipment on our platform with all relevant details — weight, dimensions, destination pincode, and payment mode (Prepaid/COD).

Courier Selection

MoveIntra's smart engine compares rates and ETAs across 18+ courier partners. You pick the best fit or let AI choose for you.

Label Generation

A shipping label with AWB number and barcode is generated automatically. Print and attach it to your package.

Pickup Scheduled

The courier partner picks up the package from your registered address. You can schedule pickups at your convenience.

In Transit

Track your shipment in real-time as it moves through sorting hubs and delivery zones. Get live status notifications.

Delivered

The package is safely delivered to the customer's doorstep. Proof of delivery is recorded for your records.

Step 3

Packaging Best Practices

Proper packaging protects your products and reduces returns. Follow these guidelines for hassle-free shipping.

Right Size Box

Use a box that fits snugly around your product. Too large = shifting damage. Too small = crushing risk.

Seal Properly

Use strong packing tape on all seams. Reinforce the bottom and top with H-taping for extra security.

Add Cushioning

Use bubble wrap, foam peanuts, or air pillows. Fragile items need at least 2 inches of cushioning on all sides.

Clear Labeling

Attach the shipping label flat, visible, and unobstructed. Add "FRAGILE" or "THIS SIDE UP" stickers when needed.

Waterproof Layer

Wrap products in polybags or waterproof liners to protect against moisture during transit and storage.

Accurate Weight

Weigh packages accurately. Incorrect weight leads to delays, weight disputes, and additional charges.

Double Boxing

For high-value or fragile items, use a double-box method — inner box for the product, outer box for protection.

Eco-Friendly Options

Consider recyclable and biodegradable packaging. It's better for the planet and increasingly preferred by customers.

Step 4

Understanding Shipping Rates

Transparent pricing with no hidden fees. Rates vary based on weight, dimensions, destination, and service type.

Service Type Weight Slab Estimated Delivery Speed Best For
Express Up to 500g 1-2 Business Days Fastest Urgent, small packages
Standard Up to 1 kg 3-5 Business Days Standard Regular e-commerce orders
Economy Up to 2 kg 5-7 Business Days Economy Non-urgent, cost-saving
Bulk / B2B 5 kg+ 3-7 Business Days Standard High-volume, bulk orders
International Variable 7-15 Business Days Varies Cross-border shipments
Volumetric Weight

Couriers charge based on the higher of actual weight or volumetric weight.

L × W × H (cm) ÷ 5000
COD Charges

Cash on Delivery incurs a small additional fee (typically 1-2% of invoice value or a flat rate). COD remittance cycles are processed weekly.

RTO Charges

If a shipment is returned to origin (RTO), return shipping charges apply. Minimize RTOs with proper address verification and buyer confirmation.

Step 5

Shipping Do's & Don'ts

Follow these guidelines to ensure smooth shipping and avoid common mistakes that cause delays.

Do's
  • Verify recipient address and phone number before shipping
  • Use standardized packaging for consistent protection
  • Include invoice/packing slip inside the package
  • Weigh and measure packages accurately
  • Track all shipments and proactively update customers
  • Schedule pickups in advance for smoother operations
  • Take photos of packed items for dispute resolution
Don'ts
  • Don't ship prohibited or restricted items
  • Don't use old boxes with conflicting labels
  • Don't undervalue items for customs or insurance
  • Don't skip wrapping fragile items separately
  • Don't ignore weight disputes — resolve them early
  • Don't delay picking up scheduled shipments
  • Don't forget to remove old shipping labels and barcodes
Pro Tips

Pro Tips to Optimize Shipping

Expert strategies to reduce costs, improve delivery speed, and enhance the customer experience.

Analyze Shipping Data

Use MoveIntra's analytics dashboard to track delivery performance, identify bottlenecks, and optimize courier selection based on real data.

Zone-Based Optimization

Group shipments by delivery zones and assign couriers with strongest performance in those regions for better delivery rates.

Early Pickup Scheduling

Schedule pickups before 12 PM to ensure same-day dispatch. Late pickups often result in next-day processing, adding a day to delivery.

Buyer Communication

Send proactive tracking updates to buyers via SMS/WhatsApp. This reduces "Where is my order?" queries and improves customer satisfaction.

Reduce RTO Rate

Use address verification, COD-to-prepaid conversion prompts, and buyer confirmation calls to minimize return-to-origin shipments.

Standardize Packaging

Use 3-4 standard box sizes matching your top products. This streamlines packing, reduces waste, and speeds up the fulfillment process.